We are a BPO that provides a variety of customer care, sales, claims, administration and office-based services to international clients across numerous different industries. Our company is owner-managed which ensures that we source only the highest quality staff able to speak English fluently with a
We provide a variety of customer care, sales, claims, administration and office-based services to international clients across numerous different industries. Our company is owner-managed which ensures that we source only the highest quality staff able to speak English fluently with a neutral accent.
to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your
Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to to service level agreements (SLAs) and operational metrics. Analyse performance data to identify trends teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and experience (7 years) in campaign management and operations leadership within a contact center environment