quality/compliance), Undertake analysis of findings (including root cause), providing reporting at campaign, agent and call centre environment. Familiar with data and root-cause analysis. Reporting (using Microsoft Excel, Word
quality data and metrics to identify trends, root causes of defects, and opportunities for corrective to implement process improvements, including root cause analysis, corrective actions, and preventive with the ability to analyze data, identify root causes, and implement effective corrective actions.
with the ability to analyse data, identify root causes, and implement effective corrective actions. quality data and metrics to identify trends, root causes of defects, and opportunities for corrective to implement process improvements, including root cause analysis, corrective actions, and preventive
to standard operating procedures. • Performs root cause analysis and resolve problems • Conduct on the
to standard operating procedures. • Performs root cause analysis and resolve problems • Conduct on the
standard operating procedures.
• Performs root cause analysis and resolve problems
• Conduct
Abilities. Solution Driven. Ability to find the root cause of problems and quickly determine effective solutions
Maintenance key performance metrics.
Plan and co-ordinate Section activities. perform root cause analysis and resolve problems. Managing, planning