Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools (Dreamtec
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and maintained/updated records Regular and accurate reporting on call centre results and performance Maintaining and improving
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management procedure Contribute to and manage marketing initiatives at call centre level Compliance with rules and maintained/updated records Regular and accurate reporting on call centre results and performance Maintaining and improving
Support the marketing team with brand awareness, sales / marketing campaigns Assist with year- end parties assist with stand layout, and stand design Manage marketing materials, prizes, gifts, banners, and virtual communications, etc Meme and GIF creations for sales campaigns Manage push notifications via the App App Compile PowerPoint slide shows for monthly marketing reports Manage social media community management: onboarding – arrange branded clothing, stationery and marketing material, business cards, QR codes, staff photos
● Assist the marketing team with the formulation and structure of the marketing plans (strategic and Support the marketing team’s archive function by efficiently filing and storing relevant marketing materials images ● Assist with formulation of Info Docs for sales and reservations teams ● Submit regular posts to and processing of CE’s and invoices with GM of Marketing Candidate Requirements Attributes: ● A relationship quick learner Requirements: ● Must be a recent Marketing graduate ● Self-starter and creative problem-solver
requirements:
Reference: BOK004457-CMB-1 Marketing Strategist Qualification Matric Related Tertiary qualification Requirements Requirements Knowledge in marketing/ digital Marketing Experience in ROI. Experience in SEO strategies Responsible for developing, implementing and managing marketing strategies that drive the growth and success of Analyzing market trends, identifying target audiences and creating comprehensive marketing plans that that align with the companies goals. Conducting market research to identify trends and opportunities Developing
irements