CPT007107-ME-1 AFTERSALES SUPPORT ENGINEER CAPE TOWN SOMERSET WEST Minimum requirements: Engineering Degree or equivalent
requirements:
service desk, desktop support, network support, etc.
700 - Managing Microsoft Teams
high-quality technical support to both technical and non-technical end users while supporting a wide range of equipment is running at optimum as the next Support Engineer sought to join the Cape Town team of a dynamic required between customer's sites and providing support to other areas of the business where required. basic networking and IP configuration. DUTIES: Manage and resolve assigned calls within SLA requirement hands-on support. Maintain service qualifications and achieve all KPIs. Provide remote support where applicable
Experience & Qualifications
The support engineer needs to be proficient using technology and
configurations. The support engineer will be required to travel between customers sites and provide support to other
700 - Managing Microsoft Teams
of specialized fund administration services for Managers and General Partners of private equity funds, employees, interns, and contractors. User Access Management: New Systems and Workflows Implementation: Play including IT FAQ management, IT Intranet content updates, Security policy management, SOPs, and Office Office SharePoint sites. Onsite IT Support IT Procurement: Oversee the IT procurement process and related Vendor Liaison: Serve as the primary liaison with Managed Service Providers and IT vendors in the UK, South
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. limited to:
/>- Assist with escalations from 2nd line support engineers
- Technologies include (but not limited
solutions with the technical team