qualification advantageous.
the ticket until resolution as the next 1 st Line Support Engineer sought by a dynamic Internet Service single point of contact for customers to obtain support, be this via a customer dedicated Service Desk First-Line Support environment with the proven technical ability to perform First-Line Support to end requests logged or managed through 2nd and 3rd Line Support tiers. Remain courteous, tactful, honest and and intervene directly or by escalation. Process support- or information-requests from various sources (phone
will be the support for users globally. An opportunity to grow your 1st and 2nd line support skills Apply Apply now 1ST / 2ND Line Support Engineer : Onsite role Experience Required: Desktop support experience challenges is preferred. 3 Years Experience in an IT Support Role. Self-motivated with the ability to work with (Ethernet). Install, setup and provide administrative support on All MS Windows platforms. Roll out Hardware various accounts. General Desktop Support and Back-Office System Support Please send your updated cv and
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st & & 2nd Line Engineers
Job Description/Duties:
· Logging Support Calls on Manage Engine Service Desk (our ticketing system).
· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
· Installations (Remote Support) if needed.
· Escalating Calls to Second Line Support or Vendor.
· reports etc.
· Adhering to our internal Support SLA.
First Line Support Consultant (JB4609) Fourways, Johannesburg R12 – 15 000 CTC per month Permanent Are Are you a tech-savvy First Line Support Consultant with experience in 365 administration experience looking A Certification 2 years experience in a tier 1 support role Microsoft 365 administrative experience is vehicle Duties and Responsibilities: Provide first-line support via phone, email, or in-person (travel to client connectivity. Escalate more complex issues to Level Two support or appropriate IT personnel Assist with software
As a 3rd Line Support Engineer, you will support and fault / problem manage including ISP related services and SIP), Hosting, Security,APN etc. The 3rd Line Support Engineer has the ability to troubleshoot and 2nd Line Support Engineer. You will take over incidents which cannot be resolved by the 2nd Line tier tier Support team. If necessary, the engineer will request external support,e.g. from Vendors or 3rd party suppliers. If no resolution can be found, the 3rd Line Support Engineer passes on the Incident to Netops. You
We're looking for a German speaking 2nd line IT Support Engineer to join our team of problem-solvers do:
Experience Requ
Role:
First Line Support Consultant (JB4609) Fourways, Johannesburg R12 – 15 000 CTC per month Permanent Are Are you a tech-savvy First Line Support Consultant with experience in 365 administration experience looking A Certification 2 years experience in a tier 1 support role Microsoft 365 administrative experience is vehicle Duties and Responsibilities: Provide first-line support via phone, email, or in-person (travel to client connectivity. Escalate more complex issues to Level Two support or appropriate IT personnel Assist with software