REQUIREMENTS
Schedule field service staff for breakdowns and repairs. Quoting, orders and invoices for customers Ensure required paperwork is submitted by the technicians. Maximise service satisfaction and obtain new sales. Advanced understanding
an Automotive Service Advisor. • Greet customers and offer excellent customer service • Handle and resolve resolve customer complaints • Maintain customer records and enter data into computer • Calling customers about service changes or car pick up times • Explaining Repairs to customers • Writing service orders experience • Must have working experience as a Service Advisor • Must have working experience as a Warranty
management services to clients, working closely with product competency centres and field service team, handle administration on SAP and SalesForce tools, internal and external communication. On receipt of customer purchase order confirmation of commercial terms to the customer Place purchase order with product competency centre with confirmed delivery date to customer Attach documents to SAP (customer email and purchase order confirmation) Update confirmed purchase order delivery date in SAP field. Ensures timely release of orders and a fulfilment
t Diploma or Degree would be beneficial
Description How You'll Make an Impact •On receipt of customer purchase order, process order confirmation of order confirmation of commercial terms to the customer •Place purchase order with product competency with confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) •Update confirmed purchase order delivery date in SAP field. •Ensures timely release of orders and a fulfilment pre-established standards and policies to achieve customer satisfaction •Monitors and resolves order issues
Description How You'll Make an Impact •On receipt of customer purchase order, process order confirmation of order confirmation of commercial terms to the customer •Place purchase order with product competency with confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) •Update confirmed purchase order delivery date in SAP field. •Ensures timely release of orders and a fulfilment pre-established standards and policies to achieve customer satisfaction •Monitors and resolves order issues
You’ll Make an Impact
•On receipt of customer purchase order, process order confirmation of
order confirmation of commercial terms to the customer
•Place purchase order with product competency
confirmed delivery date to customer
•Attach documents to SAP (customer email and purchase order confirmation)
•Update confirmed purchase order delivery date in SAP field.
•Ensures timely release of orders and
pre-established standards and policies to achieve customer satisfaction
•Monitors and resolves order
material warehouse. Ensure Customer service is maintained and enhanced as per service charter. Control of dispatch works instructions. Ensure that high degree of customer service is maintained, through speed, accuracy and correct inventory levels in the plant. Assist with Customer Claims To create an efficient working environment in a warehouse/ manufacturing environment. Using SAP or other WMS and MS Office. This role calls for a independence exercised in carrying out these duties. Customer service should be done on the highest level of commitment
material warehouse. Ensure Customer service is maintained and enhanced as per service charter. Control of dispatch works instructions. Ensure that high degree of customer service is maintained, through speed, accuracy and correct inventory levels in the plant. Assist with Customer Claims To create an efficient working environment in a warehouse/ manufacturing environment. Using SAP or other WMS and MS Office. This role calls for a independence exercised in carrying out these duties. Customer service should be done on the highest level of commitment