and problem-solving skills to deliver support services for business applications. • The successful candidate the following systems/apps (but not limited): – SAP – Evolve – Xperteck • Providing application support internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction integrity within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance
This includes financial negotiations with key customers and reviews of business activities. Be responsible trade support / allowances and rebates. Attend customer meetings with the Sales teams, when appropriate and analyse customer profitability. Assist commercial teams in negotiations with key customers on new proposals expenses; Review margin impact of price increases and new product pricing recommendations; Responsible for compared to the Demand Plan during S&OP meetings; Pricing & Profitability: Prepare reports to analyse
trade support / allowances and rebates. Attend customer meetings with the Sales teams, when appropriate
and analyse customer profitability. Assist commercial teams in negotiations with key customers on new proposals
expenses; Review margin impact of price increases and new product pricing recommendations; Responsible for
compared to the Demand Plan during S&OP meetings; Pricing & Profitability: Prepare reports to analyse
all relevant
dimensions, i.e. channels, customer, brand, SKUs, to support commercial decision making;
processes, policies, procedures, standards and services within inter-related functional areas of responsibility
to maintain and monitor the implementation of a pricing strategy and to monitor margin impact so as to
/>Ensure the availability of timely and accurate customer and sales information and reports
Providing
initiatives aligned to the organisation's pricing strategy
Build and maintain financial models
accounts
Monitoring, tracking and processing customer claims/rebates on a daily basis and ensuring accuracy
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal fridges, POSM) To ensure BevCo merchandising and pricing compliance standards are sustained (in conjunction Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal fridges, POSM) To ensure BevCo merchandising and pricing compliance standards are sustained (in conjunction Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal fridges, POSM) To ensure BevCo merchandising and pricing compliance standards are sustained (in conjunction Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows
drive a differentiated service offering to Formal Convenience Trade customers, banner groups and outlets
and regional level and promote sales growth and customer satisfaction by successfully executing the national
aware of and communicate competitor activities, pricing, products and promotions
Provide timely feedback
efficiencies
POP evaluation of 3rd party delivery of service level agreements to grow accounts
Contribute
Model for The Beverage Company
Contribute to Customer and Product Segmentation Modelling, and Channel
CCTV investigations Ensure Health and Safety Matric SAPS backround/knowledge 5 years experience RNEG
CCTV investigations Ensure Health and Safety Matric SAPS backround/knowledge 5 years experience RNEG