youll be doing:
Provide day-to-day support for our in-house software applications.
Diagnose
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
background in our support centre to provide online and telephonic service and support to external customers guidance, mentoring and feedback to Level 1/2 support representatives in a positive and constructive Maintain a high degree of first-time resolution for support queries. Manage and meet defined SLAs for each solutions and schedule training sessions with the support team to upskill them on the new solutions. Communicate departments within Metacom. Provide administrative support by gathering information for statistical reports
NEW EMPLOYMENT AVAILABLE Title: Technical Support Specialist Area: Cape Town Industry: Material Handling opportunity for an experienced TECHNICAL SUPPORT SPECIALIST ( JLG, Genie, Magni, Manitou or similar ) employment based in Cape Town. To be the technical specialist for all types of machines and equipment across a designated region. To provide specialist technical training, support, assistance to customers, field program. Regional, on -site support Travel to sites within the region to support technicians with troubleshooting
located in the SAP Centre of Expertise (CoE) within the company, and you will report to the SAP Enterprise guidance on the SAP Finance platforms (SAP S/4HANA Finance, SAP Insurance Analyser, SAP GRC, SAP Data Services strategic planning and architecture definition of Sanlam SAP Finance landscape.
service desk, desktop support, network support, etc.
We are looking to hire an Onsite Support Technician who will play a crucial role smooth operation of IT systems and providing timely support to end users, contributing to the overall efficiency i>Desktop Support (Minimum 1 year+ experience)
the SAP Centre of Expertise (CoE) within Company Group Technology, and you will report to the SAP Enterprise guidance on the SAP Human Capital platforms (SAP HCM ECC, SAP Success Factors and SAP Business Technology planning and architecture definition of Company SAP Human Capital landscape.
located in the SAP Centre of Expertise (CoE) within the company, and you will report to the SAP Enterprise guidance on the SAP Human Capital platforms (SAP HCM ECC, SAP Success Factors and SAP Business Technology planning and architecture definition of the company SAP Human Capital landscape.