experience in training staff in the international Call Centre (BPO) industry. Responsibilities: Training coordination and preparing training material. Conduct new hire training. Conduct refresher training. Coaching. Align Align training with required KPI. Subject matter expert. Requirements: Matric. Facilitation course. Learning Learning and development course. Experience training staff in a call centre environment. Experience in
ensuring service delivery. Key Responsibilities: Lead and oversee daily operations of the contact center
troubleshooting. Leadership skills: · Proven ability to lead and manage a technical team. Excellent interpersonal