Schedule field service staff for breakdowns and repairs. Quoting, orders and invoices for customers Ensure paperwork is submitted by the technicians. Maximise service satisfaction and obtain new sales. Advanced understanding
an Automotive Service Advisor. • Greet customers and offer excellent customer service • Handle and resolve about service changes or car pick up times • Explaining Repairs to customers • Writing service orders experience • Must have working experience as a Service Advisor • Must have working experience as a Warranty
management services to clients, working closely with product competency centres and field service team, handle handle administration on SAP and SalesForce tools, internal and external communication. On receipt of confirmed delivery date to customer Attach documents to SAP (customer email and purchase order confirmation) Update confirmed purchase order delivery date in SAP field. Ensures timely release of orders and a fulfilment years in purchasing and expediting. Knowledge on SAP purchasing module Knowledge on SalesForce Effective
Qualification
t Diploma or Degree would be beneficial
and/or Mechanical Qualification Requirements 2 - 3 Years experience in the electrical / mechanical sector such as conveyor systems, agricultural and food service equipment, HVAC Ability to determine solutions
and/or Mechanical Qualification Requirements 2 - 3 Years experience in the electrical / mechanical sector such as conveyor systems, agricultural and food service equipment, HVAC Ability to determine solutions
prevent breakdowns. Troubleshooting: Diagnose mechanical and electrical issues, utilizing advanced diagnostic regulations and technological advancements. Customer Service: Interact with drivers and other stakeholders to ensure their satisfaction with the maintenance services provided. Training: Provide guidance and training years post trade experience transport technician, mechanic, with a strong background in vehicle maintenance in using diagnostic tools and software, strong mechanical and electrical troubleshooting skills, attention
confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) •Update confirmed purchase order delivery date in SAP field. •Ensures timely release of orders and a fulfilment years in purchasing and expediting. •Knowledge on SAP purchasing module •Knowledge on Salesforce •Effective confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) •Update confirmed purchase order delivery date in SAP field. •Ensures timely release of orders and a fulfilment
confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) •Update confirmed purchase order delivery date in SAP field. •Ensures timely release of orders and a fulfilment years in purchasing and expediting. •Knowledge on SAP purchasing module •Knowledge on Salesforce •Effective confirmed delivery date to customer •Attach documents to SAP (customer email and purchase order confirmation) •Update confirmed purchase order delivery date in SAP field. •Ensures timely release of orders and a fulfilment