To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
deadlines Communicating with customers, making outbound calls to potential customers and following up on leads Preparing weekly and monthly reports Manage project scope changes Manage customers' needs/requirements and
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline provide assistance for any fields outside of this scope. Fields can be viewed on our website. Kontak Recruitment customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads
customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline provide assistance for any fields outside of this scope. Fields can be viewed on our website. Kontak Recruitment customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads
customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline provide assistance for any fields outside of this scope. Fields can be viewed on our website. Kontak Recruitment customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads
customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads leads Plan, develop and execute Call on prospects and conduct site audits to explore customer needs Deliver reports on the CRM platform, covering activities, calls, meetings, quotes, new business, sales pipeline provide assistance for any fields outside of this scope. Fields can be viewed on our website. Kontak Recruitment customers Utilize referrals, incoming calls, client database, and cold calling to identify and follow up on leads
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional SAP Module functional documentation Analyse and scope End-user authorisation roles Conduct Unit tests
Module functional documentation
- Analyse and scope End-user authorisation roles
- Conduct Unit
/>- Interaction with clients through meetings, calls, and emails
- Handling Tickets and Tasks with
the analysis and resolution of Production Support calls
- Raising Change Requests (CRs) and writing
SAP Module functional documentation - Analyse and scope End-user authorisation roles - Conduct Unit tests support - Interaction with clients through meetings, calls, and emails - Handling Tickets and Tasks with the the analysis and resolution of Production Support calls - Raising Change Requests (CR's) and writing Functional