Job Description/Duties:
· Logging Support Calls on Manage Engine Service Desk (our ticketing system).
· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
· Installations (Remote Support) if needed.
· Escalating Calls to Second Line Support or Vendor.
· reports etc.
· Adhering to our internal Support SLA.
sales associates and cashiers.
Description Our client is searching for a First Line Incident Analyst to join their team. Contract: Permanent these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound
recruiting for a Manager External Stakeholder Support to provide support to the Senior Manager of Medical Advisory Service Level Agreement quarterly site visits Support in the management and monitoring of SPNs to implement results within set targets Support in the management of divisional budget in line with budget allocation Medical Advisory Services in providing clinical support to Healthcare Management and the Scheme's other in their external stakeholder-related matters Support Provider Relations and Network engagements (quarterly
recruiting for a Manager External Stakeholder Support to provide support to the Senior Manager of Medical Advisory Service Level Agreement quarterly site visits Support in the management and monitoring of SPNs to implement results within set targets Support in the management of divisional budget in line with budget allocation Medical Advisory Services in providing clinical support to Healthcare Management and the Scheme's other in their external stakeholder-related matters Support Provider Relations and Network engagements (quarterly
National Certificate: Information Technology: Systems Support NQF 5 related qualification,
Registered Assessor
National Certificate: Information Technology: Systems Support with MICTSETA.
Experience:
Minimum
National Certificate: Information Technology: Systems Support NQF 5 related qualification,
Registered Moderator
National Certificate: Information Technology: Systems Support with MICTSETA.
Experience:
Minimum
2024 Location Pretoria, Irene The Technical Support Technician at the client plays a crucial role in in providing technical assistance and support to customers, internal teams, and field technicians. This abilities THE ROLE Technical Support: Provide prompt and effective technical support to customers and internal customer interactions and technical issues in the support ticketing system. Customer Service: Guide customers Escalate complex technical issues to senior technical support staff or relevant departments, as required. Follow
provide day-to-day management and psychosocial support, and related activities in the safe space and community ensure survivors receive quality services and support. Participating in scheduling meetings such as Case and networks of psychosocial service providers Supporting in the development of referral networks between partners implementing GBV/PSS-related activities. Supporting in conducting training for partners on relevant relevant organizational development areas and support peer learning between EYN and other partner agencies
The ideal candidate will be based onsite at a client in the Akasia, Pretoria area. CCTV monitoring and management Network troubleshooting Access Control management Software management and upgrades MCSE certification Must be able to learn new software systems very quickly. Excellent communication ski