Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Reference: NFP014495-AND-1 Join Our Team as a Senior Collections Analyst Are you ready to lead, innovate, dynamic Senior Collections Analyst to spearhead the development and optimization of our collections function reports, offering strategic insights to boost collections. Stakeholder Collaboration: Deliver analytical Integration: Support operations in improving collections outcomes through data-driven methodologies. Requirements: experience in credit risk and/or collections strategies management. Technical Skills: Proficiency in
Reference: NFP014495-AND-1 Join Our Team as a Senior Collections Analyst Are you ready to lead, innovate, dynamic Senior Collections Analyst to spearhead the development and optimization of our collections function reports, offering strategic insights to boost collections. Stakeholder Collaboration: Deliver analytical Integration: Support operations in improving collections outcomes through data-driven methodologies. Requirements: experience in credit risk and/or collections strategies management. Technical Skills: Proficiency in
telecommunication industry is looking for a Retentions and Collections Lead, this is a great opportunity to Build Your
Your Dream Team Lead Retention and Collections and Drive Customer Success!" This individual will
will be responsible for establishing and managing our newly formed retention and preservation department
strategies to optimize customer retention and manage collections processes from start to finish. Must have
have a strong background in retention and collections management. It is a 12-month contract
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial compliance reports to regulatory authorities and senior management. Requirements: Related Degree or IISA Licentiate/Associate or Auditing Degree (preferred) NQF7 Compliance Management Certificate (Advantageous) Minimum 3 - 5 years
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
not essential.