Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback a positive and collaborative work environment Monitor and evaluate individual and team performance, implementing recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
experienced COMPLIANCE GUIDANCE OFFICER Group Monitoring Education and experience Relevant tertiary education Compliance Management (advantageous) 6 years' experience in large corporate environment in management, including including staff management, implementation and maintenance of processes and procedures. Demonstrated success initiatives. Compliance risk monitoring Contribute and review of annual compliance monitoring plan for the Group Group Compliance Management Committee. Present the monitoring plan to the relevant stakeholders in the various
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Requirements: • Senior Certificate • Good verbal skills • Self-motivated • Prior call centre experience is salary of R 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za
y to build customer loyalty
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
analytics tools as well as have excellent project management abilities.
seeking a highly skilled and experienced Senior Project Manager to join our team on a contract basis. The methodologies. This role involves leading and managing complex banking projects, ensuring successful timelines. Key Responsibilities: Project Planning and Management: Define project scope, goals, and deliverables business objectives in collaboration with senior management and stakeholders. Develop detailed project plans, schedules, and work breakdown structures. Manage project changes, risks, and issues, ensuring they
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives