reporting directly to the General Manager: Revenue Systems and working closely with multiple Independent Contractors Clients and the broader Revenue Systems Business Unit. This mid- senior management position is required technology-based environment for effective revenue systems and collections. Provide the General Manager with plans and objectives for Operations. Ensure client systems and support always remain highly functional. Manage CRM incident logging system. Continuously improve operational management systems, processes and best practices
administration and written communication;
administration and written communication;
opportunities for staff. - Manage performance and productivity - Adjust staffing appropriately to cover the control reports and stock levels. Ensuring effective product management by : - Managing the implementation of of formulary changes, accelerated product conversions and improvement initiatives. Providing effective complaints timeously. Producing effective quality systems management by : - Ensuring continuous improvement