youll be doing:
Provide day-to-day support for our in-house software applications.
Diagnose
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
interpersonal skills.
Familiarity with agriculture technology is a plus, but not mandatory.
A proactive
background in our support centre to provide online and telephonic service and support to external customers guidance, mentoring and feedback to Level 1/2 support representatives in a positive and constructive Maintain a high degree of first-time resolution for support queries. Manage and meet defined SLAs for each solutions and schedule training sessions with the support team to upskill them on the new solutions. Communicate departments within Metacom. Provide administrative support by gathering information for statistical reports
39;s degree in Computer Science, Information Technology, or related field.
automotive industry is seeking a Senior Data & Vehicle Support Engineer to form part of their EV of telematics solutions and data dashboards; supporting the development of API- and data management interfaces for data processing and providing data analysis support as required to client- and engineering users; documentation and technology integration in line with automotive industry standards and emerging technologies. Key proficient in interpreting vehicle log data to support data analysis as applicable to client reports and
39;s degree in Computer Science, Information Technology, or related field.
with escalations from 2nd line support engineers
- Technologies include (but not limited to)
NEW EMPLOYMENT AVAILABLE Title: Technical Support Specialist Area: Cape Town Industry: Material Handling opportunity for an experienced TECHNICAL SUPPORT SPECIALIST ( JLG, Genie, Magni, Manitou or similar ) employment based in Cape Town. To be the technical specialist for all types of machines and equipment across a designated region. To provide specialist technical training, support, assistance to customers, field program. Regional, on -site support Travel to sites within the region to support technicians with troubleshooting
client is looking for an experienced Onsite Senior Support Engineer to be based in Central Cape Town at As the Onsite Senior Support Engineer you will be responsible for supervising IT support operations at coordinating projects, managing an additional support resource, and ensuring the delivery of seamless is made up of multiple NPO's, and the Onsite Senior Support Engineer will be required to visit their sites Bachelor's degree in Computer Science, Information Technology, or related field. Comptia A, N (or CCNA), and
/>Oversee data processing and offer analytical support to clients and engineering teams as required
technologies aligned with automotive industry standards and
hardware
Ability to analyze vehicle log data to support client reports and electric vehicle architecture