Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
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Daily Queries - Attending to Daily Queries and Ensuring Feedback provided timeously
o Customer support to SSA
o LSP Management
o Irregular Management - Register Irregular cases in Cello within 24 hours
o Ensuring daily reports are received in time from LSP’s
o Analyze d
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Customer Service Agents
Based customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
financial services industry, committed to providing innovative solutions and exceptional service to their their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help with maintaining regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial crucial role in ensuring that our financial services operations comply with relevant laws, regulations, and in Business Compliance experience in Financial Services Good understanding and experience in Business
sales, claims, administration and office-based services to international clients across numerous different 24-hour uninterrupted support services. We are looking for Customer Service Consultants for an exciting international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
insurance company is recruiting for a Financial Controller. Their commitment to excellence, innovation, Liaising with Auditors Liasing with EXCO Internal Controls Manage Cashflow Team Management Budgeting and
Reference: NPr001158-SDU-1 Calling all Credit Controllers in Johannesburg North Responsibilities : To
known financial services company is on the lookout for a Financial Controller to join their op, implement and maintain internal financial control system