To service internal and external customers with superior customer care, service excellence and administrative administrative support . Fast paced environment which requires quick responses to high volume multi tasked inbound/outbound calls, and walk-in escalations. Support Desk Services: Assist and resolve customer enquiries and/or client enquiries by providing customer and product support as per SLA. Timely, effectively, and proactive level of support Provide weekly feedback reports. Provide handover support between PMO and Service delivery
delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO users by providing timely and effective technical support and assistance.
Â
What you’ll
experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating Desktop and Technical Support services Providing workstations related support for Absa retail as well troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's as a team to improve service delivery Helpdesk Support Providing remote support to all Absa users utilising utilising the given remote tools, by resolving all non-hardware related incidents recorded in Ticket Management
Job Description:
Respond to service requests and incidents reported via telephone, ticketing system.
Provide first-line technical support and troubleshooting for hardware, software, and basic application support.
Accurately log and track all incidents and service requests in the ticketing are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring experience
Must have experience with service desk ticketing systems and remote support tools.
Must have CompTIA
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance to to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of resolutions meet stakeholder requirements. Field Support: focus areas include, but are not limited to: Compliance
and providing exceptional service. Job Description : Provide quality service to English-speaking clients Desired Skills: Experience in customer service or the service industry Detail-oriented, organized, and
Our client in the IT space is looking for a Service Desk Agent to join their dynamic organization. The successful providing exceptional customer service and first-line technical support to clients, troubleshooting basic technical issues, setting passwords, and managing service requests through to resolution or escalation. If Apply Now Description Job Description: Respond to service requests and incidents reported via telephone, ticketing system. Provide first-line technical support and troubleshooting for hardware, software, and
strong>1. Support Desk Technician
Educational
Customer Service Skills:
Proper documentation of support requests, solutions
HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. for customer queries or complaints, extending support beyond technical issues to encompass sales, construction desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout
Successful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their their team. Answering all incoming calls (client service, switchboard) Dealing with all client queries with the engineers the calls that come in, providing support for the call that the engineer is attending, handling