of a senior Desktop Support Engineer or Service Desk Engineer. Provides desktop support for the Practice
PURPOSE OF THE JOB: Service Desk Engineers provide IT end-user support on various components of an IT
We are looking for a First Line Support Technician to join our team. The suitable candidate to fill this role will be required to provide technical support services to customer on any of our solutions (VSAT, FTTB, Wireless, SD WAN, LTE, etc). Logging Support Calls on Manage Engine Service Desk (our
Job Description/Duties:
· Logging Support Calls on Manage Engine Service Desk (our ticketing system).
· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
· Assisting Installers with Installations (Remote Support) if needed.
Sales support, Service Desk, Products, Bid Office & engagement with Engineering Feedback from KAMs