We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and the Service Desk.
What you’ll do:
The service desk manager is responsible for managing daily operations of the service desk, managing the improving. To meet these many demands, a good service desk manager must have: The ability to build a cohesive
accordingly
Monitor and manage service desk queues, ensuring that all tickets are managed within the established
maintained. Monitor and manage service desk queues, ensuring that all tickets are managed within the established
maintained. Monitor and manage service desk queues, ensuring that all tickets are managed within the established
System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with Incident and Problem
network administration and service desk administration
Project management and leadership skills for
Key Performance Areas:
- System Administration (Including Identity and Access Management)
- System and Network Operations
- Endpoint Management
- Leadership, Collaboration and Mentoring
- QMS
Minimum education (essential):
TKDS is an infrastructure development solutions firm focusing on Architecture, Transactional Advisory, Property and Development Management. TKDS is currently looking for an Office Admin /Receptionist/ Front Desk Assistant (Starte date 19 August 2024) Responsible for the overall daily office admin op