We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and the Service Desk.
What you’ll do:
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager have: The ability to build a cohesive team and to manage people effectively. This includes the ability to understanding of the strategic vision for the service desk and the ability to set the long-term direction
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support services Providing workstations related support for Absa retail as well as the corporate troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting
Job Description:
Respond to service requests and incidents reported via telephone,
Accurately log and track all incidents and service requests in the ticketing system.
Follow are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring ensuring that all tickets are managed within the established SLAs.
Communicate effectively with clients year's experience
Must have experience with service desk ticketing systems and remote support tools.
Must
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing Ensure incidents are resolved within SLA guidelines. Manage and resolve all IT first/second line support issues specifications and purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and asset counts. Report defective equipment to management in writing. Control and record all IT equipment experience in a support environment. Highly customer service focused with excellent communication and negotiation
We are currently seeking Customer Service Officers – Full-Time Monday – Friday (No Weekends). FULL TRAINING can expect to do: Provide friendly and helpful service to our customers, Liaise with our valued builders need from you: A genuine passion for customer service and admin Be approachable and confident interacting 4000 – R 6 500 per month The post Customer Service – Retail – Lynnwood appeared first on freerecruit.co
We are currently seeking Customer Service Officers – Full-Time Monday – Friday (No Weekends). FULL TRAINING can expect to do: Provide friendly and helpful service to our customers, Liaise with our valued builders need from you: A genuine passion for customer service and admin Be approachable and confident interacting 4000 – R 6 500 per month The post Customer Service – Retail (Centurion) appeared first on freerecruit
We are currently seeking Customer Service Officers – Full-Time Monday – Friday (No Weekends). FULL TRAINING can expect to do: Provide friendly and helpful service to our customers, Liaise with our valued builders need from you: A genuine passion for customer service and admin Be approachable and confident interacting 4000 – R 6 500 per month The post Customer Service – Retail (Johannesburg) appeared first on freerecruit
We are currently seeking Customer Service Officers – Full-Time Monday – Friday (No Weekends). FULL TRAINING can expect to do: Provide friendly and helpful service to our customers, Liaise with our valued builders need from you: A genuine passion for customer service and admin Be approachable and confident interacting 4000 – R 6 500 per month The post Customer Service – Retail (Hatfield) appeared first on freerecruit.co
We are currently seeking Customer Service Officers – Full-Time Monday – Friday (No Weekends). FULL TRAINING can expect to do: Provide friendly and helpful service to our customers, Liaise with our valued builders need from you: A genuine passion for customer service and admin Be approachable and confident interacting 4000 – R 6 500 per month The post Customer Service – Retail (Cullinan) appeared first on freerecruit.co