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Service Desk Manager (applications)
Johannesburg
Negotiable
We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and the Service Desk.
What you’ll do:
- Implementing and managing chan
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- 3-5 years proven management experience in an IT Service Desk environment, with a specific work well with people.
- Applying conflict-management skills.
- Prioritizing the work of others
share this job on whatsappService Desk Manager Parktown
Rainmaker Acquisiton CcJohannesburg
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager have: The ability to build a cohesive team and to manage people effectively. This includes the ability to understanding of the strategic vision for the service desk and the ability to set the long-term direction
Service Desk Administrator Pretoria
Noam SolutionsSouth Africa
R10000 Successful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their their team. Answering all incoming calls (client service, switchboard) Dealing with all client queries with that are open and new calls that are coming in. Managing IT engineers, sending the engineers the calls calls on ITSM. Creating job cards for engineers. Managing engineers and planning their calls. Recon monthly
Service Desk Agents X3
Randburg
Negotiable passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Service Desk Agent Midrand
Advanced Projects & PeopleMidrand
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support services Providing workstations related support for Absa retail as well as the corporate troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting
Service Desk Agent
Johannesburg
Job Description:
Respond to service requests and incidents reported via telephone,
Accurately log and track all incidents and service requests in the ticketing system.
Follow are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring ensuring that all tickets are managed within the established SLAs.
Communicate effectively with clients year's experience
Must have experience with service desk ticketing systems and remote support tools.
Must
It Service Desk Analyst Johannesburg
Agc RecruitmentJohannesburg
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing Ensure incidents are resolved within SLA guidelines. Manage and resolve all IT first/second line support issues specifications and purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and asset counts. Report defective equipment to management in writing. Control and record all IT equipment experience in a support environment. Highly customer service focused with excellent communication and negotiation
Service Desk Administrator R10000
Noam SolutionsSouth Africa
R10000 Successful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their their team. Answering all incoming calls (client service, switchboard) Dealing with all client queries with that are open and new calls that are coming in. Managing IT engineers, sending the engineers the calls calls on ITSM. Creating job cards for engineers. Managing engineers and planning their calls. Recon monthly
It Service Desk Supervisor
Midrand
client representatives, service providers and other areas within Service Management
Service Desk Supervisor Cape Town
Datafin It RecruitmentCape Town Region
problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist out daily administrative task pertaining to the management of client's technology hardware while attending and Project Management. DUTIES: Oversee 100% of the requests, incidents and problems. Manage and coordinate external customers. Train, coach and mentor Service Desk staff including career development. Oversee improvement. Work to make Service Desk the single source of truth and service delivery channel for IT.
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