Responsibilities:
issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating functionalities Providing Desktop and Technical Support services Providing workstations related support troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation the standard operating procedure model for the Service Desk.
What you’ll do: years proven management experience in an IT Service Desk environment, with a specific focus on application
Job Description:
Respond to service requests and incidents reported via telephone, or ticketing system.
Provide first-line technical support and troubleshooting for hardware, software
Accurately log and track all incidents and service requests in the ticketing system.
Follow are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring year's experience
Must have experience with service desk ticketing systems and remote support tools.
Must
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining experience in a support environment. Highly customer service focused with excellent communication and negotiation improvement mindset for operations and customer service. Highly motivated, results-oriented, and excellent
products and changes made to existing products and services.
have the following skills,
pharmaceutical company has a position available for a Technical Lead and Project Manager. The role has primary responsibility validation activities Lead and coordinate all technology transfer projects Lead technical problem-solving initiatives leadership in timely decision-making Responsibilities: Technical Responsibilities: Review product formulations together with the Marketing team Liase with Regional Technical Operations and CMO's (contract manufacturing organisations) consumer needs, and brand positioning Provide technical expertise and insights during the conceptualization
The Digital tech lead will be expected to (included but not limited to): Understanding the telecommunications mobile industry and have an in interest in digital services as a future of telecommunications as well as ensuring for or with digital platforms and vendors in the service delivery space as well as mobile advertising in managing external vendor/supplier relationships and service level agreements; Track record of self-development