HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle
via the telephone. Responsibilities: Technician Service Accurately allocate on site tickets to the relevant Provide accurate information on IT products or services. Record events and problems and their resolution customer support, either telephonic or at the front desk. Always comply with PPE policy. Keep work areas software and hardware technical knowledge Customer Service Basic computer literacy especially in Microsoft
company's IT helpdesk and ensure excellent customer service. Responsibilities: Provide technical support and resolution of IT problems Provide excellent customer service and satisfaction Requirements Proven experience solutions tailored to their needs. We focus on helping you reach your personal and professional goals trained and specialised recruiters. We focus on helping you reach your personal and professional goals
passionate about delivering exceptional customer service and providing technical support? We're seeking
motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO
experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Job Description:
Respond to service requests and incidents reported via telephone,
Accurately log and track all incidents and service requests in the ticketing system.
Follow are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring year's experience
Must have experience with service desk ticketing systems and remote support tools.
Must
a Multi National Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but in their place, and able to do repetitive and tedious tasks, like attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front of people, do t
member companies, chosen for the products and services they offer. This fosters collaboration to drive Experience & Qualification Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients
member companies, chosen for the products and services they offer. This fosters collaboration to drive processes Administrative Process Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients
vendors resources where necessary. - Ensure that Service Levels Agreements are maintained between business IT. - Provide data, reporting and insights on service desk trends, informing strategies for improvement /BSc Degree. - 3 years' experience in providing help desk support. Competencies and Skills - Advanced troubleshooting all levels within the organization. - Customer service skills. - Working knowledge of systems administration