Problem, Service request management, Service level management and Knowledge management. Ability to conceptualise
statistics to determine customer service levels Use quality monitoring data management systems Monitor customer Analyze customer service levels Take corrective action to rectify deficiencies People Management: Manage and
Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Rotation Amazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment POSITION: Contract until Dece
The incumbent is a Senior level member of our regional service engineering team, responsible for managing the L3 engineering team, and leading assigned projects and tasks, by driving or participating in regular customer-facing technical engagements, technical strategy, innovation, trouble shooting a