to agreed Service Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise Manage project team. Coaching of staff members. Service Management Execute responsibilities in a manner standards associated with quality service delivery of project management services and consultation provided by aligned to the services framework and consistent with customer agreements. Identify service performance customer feedback as required by Group Manager, Service Management to ensure that customers within Exxaro
to agreed Service Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise Manage project team. Coaching of staff members. Service Management Execute responsibilities in a manner standards associated with quality service delivery of project management services and consultation provided by aligned to the services framework and consistent with customer agreements. Identify service performance customer feedback as required by Group Manager, Service Management to ensure that customers within Exxaro
communication skills;
all aspects of lodge operations, including guest services, housekeeping, maintenance, and F&B.
possible revenue and provide an exceptional customer service experience.
decision and technical support and optimisation services within departmental budget parameters within the standards for best practice Consulting and Project Services • Provide technical support to line management Support • Ensure effective delivery of quality service • Conduct investigations and make recommendations
queries and guests complaints
Manage the entire service operation of the restaurant.
Create and maintain
and guests complaints
requirements of scheduling, stock orders and control, service standards and overall team managementservice standards amongst all client-facing staff
maintain desired food cost percentage. Customer Service and Collaboration: Interact with customers to ensure special requests or complaints. Collaborate with service staff to communicate menu changes, dish availability