Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Job Specific Requirements / Knowledge Requirements
services. We are looking for Customer Service Consultants for an exciting international company. Excellent Excellent English and problem-solving skills required. Requirements: Clear Criminal Record, Passed Matric (Maths Able to work shifts based on international time zones. 1-year international call centre experience – – required. R10 000 to R13 000 Plus incentives (Attendance and Performance).
Manage shift expenditures within shift budget cost; Monitor and enforce procedural compliance; Train Train and develop staff; Responsible for shift planning; Ensures accurate recording of staff time and attendance; attendance; Communicate plans before shifts; Submit report for shift, see that reports are accurate. Grade
Personal Assistant required in Sandton, Johannesburg Administration Book keeping and record keeping Business
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Shifts between 07:00 am- 19:00 pm
calls and provide end-to-end service.
Main
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
location, travelling, shift hours, etc.):
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial our policies and procedures reflect current requirements. Conduct regular internal audits to assess compliance compliance with regulatory requirements and company policies. Identify and assess potential compliance programs to educate employees about compliance requirements and best practices. Maintain accurate records
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
join our team as a Recruitment Consultant As a Recruitment Consultant with us, you'll play a pivotal understand their business objectives and staffing requirements, providing strategic insights and delivering effective communication and service delivery. Consultative Approach: Act as a trusted advisor to clients celebrated, and success is recognized and rewarded. Requirements: Previous experience in recruitment or sales-related sales-related roles preferred. Experience in cold calling Excellent communication, interpersonal, and negotiation