manager to track ticket and SLA progress Bachelor's degree in design engineering, engineering, product design
Role Description The 3 rd line Systems Engineer will form part of a dynamic team of 1 st , 2 nd and 3 rd line engineers based in Cape Town, delivering SLA-backed services remotely as part of our technical support offering. Reporting to the Service Desk Manager, this role requires a proactive, collab
understand the concept of an SLA and OLA Responsibilities: The First Line Support Engineer is responsible for the