losses incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent mandatory training on systems and processes Ensure that bank guidelines are followed relating to online fraud online banking product knowledge Card, merchant payments systems, and eCommerce experience Banking regulations
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
and support the Call Centre Agents in achieving required input and output standards culminating in achievement and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Manage agents who do not meet required performance standards through the internal improvement programme • Identify external regulations, and information security standards • Collect and provide data required for various
We are recruiting a Hospitality Call Centre Agent for an organisation based in the northern suburbs of relevant departments Troubleshoot Track and report on calls handled Other day to day administrative duties as
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
NFR003330-Abi-1 A leading firm is seeking an Investment Banking Associate. You would be working on some of the Management. 5 or more years of Experience in Investment Banking/Corporate Finance/Private Equity. MBA from a top
certification