Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets targets and administrative/financial standards are met, rules and regulations adhered to and staff managed to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets targets and administrative/financial standards are met, rules and regulations adhered to and staff managed to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial
Join a Leading Bank's Journey A leading bank in South Africa is calling for Salesforce enthusiasts to You'll support ongoing tasks within our Business Bank Operations and oversee the drive to increase efficiency solutions. Enable testing team and review the testing standards for manual and automated testing. Design and support and processes. Comply with all data governance standards and controls. API Development: Develop custom systems/business analysis/quality standards, SDLC, architecture standards, agreed SLAs, operational and IT
requires a professional with a strong background in banking, compliance, and project management. The ideal experience in the banking or financial services industry. Strong knowledge of banking operations, compliance compliance regulations, and industry standards. Exceptional leadership, communication, and interpersonal
Introduction: Our client, a leading financial institution, is seeking a highly skilled and experienced BI Analyst II to join their team. The successful candidate will play a critical role in supporting business intelligence initiatives and providing valuable insights to drive data-driven decision-ma
time, within budget, and to the agreed quality standards. The Project Manager will collaborate closely quality, and funding parameters enabled through our banking client's project methodologies and people management Consulting and contribute to the success of our banking client through effective project management and
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English