We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
different service providers, via email and telephonically Place different types of orders with service providers project managers Facilitate meetings with different service providers to obtain updates and progress reports to create the ultimate customer experience by delivering optimal customer service Ability to work under Strong problem solving Strong work ethic and high standards for achievement Have the ability to work within
different service providers, via email and telephonically Place different types of orders with service providers project managers Facilitate meetings with different service providers to obtain updates and progress reports to create the ultimate customer experience by delivering optimal customer service Ability to work under Strong problem solving Strong work ethic and high standards for achievement Have the ability to work within
provide online and telephonic service and support to external customers and to assist internal business focused and equipped to provide an outstanding customer service experience. Duties would include, but not frequent updates on all outstanding incidents/service requests. Stay up to date on new solutions and the team. Analyze and respond appropriately to customer requests, complaints, queries, requirements. Identify document, and alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all
for key strategic programme within the financial services sector. Anti Money Laundering (AML) experience Ensure stakeholder specified requirements and customer expectations are delivered/ met.
for key strategic programme within the financial services sector. Anti Money Laundering (AML) experience Ensure stakeholder specified requirements and customer expectations are delivered/ met. Communication
responsibilities: Work with internal and external customers to analyse needs and align product roadmap to Possess a fundamental understanding of end-to-end customer experience integration and dependencies. Collaborate between the customer and commercial needs Customer experience design of digital products and services Analy
/>DUTIES
/>DUTIES