Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Reference: NFP014495-AND-1 Join Our Team as a Senior Collections Analyst Are you ready to lead, innovate, and dynamic Senior Collections Analyst to spearhead the development and optimization of our collections function reports, offering strategic insights to boost collections. Stakeholder Collaboration: Deliver analytical Integration: Support operations in improving collections outcomes through data-driven methodologies. Requirements: advanced analytics experience in credit risk and/or collections strategies management. Technical Skills: Proficiency
telecommunication industry is looking for a Retentions and Collections Lead, this is a great opportunity to Build Your Your Dream Team Lead Retention and Collections and Drive Customer Success!" This individual will strategies to optimize customer retention and manage collections processes from start to finish. Must have a strong strong background in retention and collections management. It is a 12-month contract
Reference: NFP014495-AND-1 Join Our Team as a Senior Collections Analyst Are you ready to lead, innovate, and dynamic Senior Collections Analyst to spearhead the development and optimization of our collections function reports, offering strategic insights to boost collections. Stakeholder Collaboration: Deliver analytical Integration: Support operations in improving collections outcomes through data-driven methodologies. Requirements: advanced analytics experience in credit risk and/or collections strategies management. Technical Skills: Proficiency
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
known global organisation requires a Payroll Supervisor for the Johannesburg North branch to manage a
Key Responsibilities:
Supervision and Team Management: