youll be doing:
Provide day-to-day support for our in-house software applications.
Diagnose
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
background in our support centre to provide online and telephonic service and support to external customers guidance, mentoring and feedback to Level 1/2 support representatives in a positive and constructive Maintain a high degree of first-time resolution for support queries. Manage and meet defined SLAs for each solutions and schedule training sessions with the support team to upskill them on the new solutions. Communicate departments within Metacom. Provide administrative support by gathering information for statistical reports
actions
Maintaining strong relationships with suppliers and internal teams
Preparing regular reports
parts status, document submissions, and SCARs (Supplier Corrective Action Requests)
This role requires
consult with SDM
Relay PPAP statuses to suppliers and retrieve corrections if needed
Prepare
ensure the adequacy of information submitted to suppliers
Ensure teams are working towards the closure
years of experience in a quality assurance or supplier quality role, preferably in the automotive industry
Supplier Quality Coordinator
Durbanville, Cape Town
maintenance of masterdata, including customer and supplier set up and changes, administering bank portal k closely with the AP and AR teams regarding suppliers / customers on hold
solution-orientated engineering company requires a Supplier Quality Coordinator that will play a critical and consult with SDM; relay PPAP statuses to suppliers and retrieve corrections if needed; prepare weekly actions; maintaining strong relationships with suppliers and internal teams; preparing regular reports Action) / SCARs (Supplier Corrective Action Requests); review open SCARs (Supplier Corrective Action ensure the adequacy of information submitted to suppliers; ensure teams are working towards the closure
/>Build and maintain robust relationships with suppliers and internal teams
Prepare and deliver regular
of PPAP parts, document submissions, and SCARs (Supplier Corrective Action Requests)
This role involves
them, and ensure completeness. Communicate with suppliers and prepare weekly reports on submissions and
reviewing SCARs, ensuring adequate information, supporting SCAR closure, coordinating containment and inspections
NEW EMPLOYMENT AVAILABLE Title: Technical Support Specialist Area: Cape Town Industry: Material Handling opportunity for an experienced TECHNICAL SUPPORT SPECIALIST ( JLG, Genie, Magni, Manitou or similar ) employment based in Cape Town. To be the technical specialist for all types of machines and equipment across a designated region. To provide specialist technical training, support, assistance to customers, field program. Regional, on -site support Travel to sites within the region to support technicians with troubleshooting
multinational conglomerate seeks to employ an experienced Supplier and Customer Data Clerk to join their dynamic maintenance of masterdata, including customer and supplier set up and changes, administering bank portal Work closely with the AP and AR teams regarding suppliers / customers on hold Ensure that all business SLAs information, contact: Elzette Hood Recruitment Specialist: Finance 012 348 4940