brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware organisational levels. Ability to work as part of a team, inter dependant as well as independently and submit (TLM) Support with the Planning, conducting and after care related to TLM activities. Support with the architecture documentation with focus on TLM. Supporting the development of technical recommendation with
Analysis for Office WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) for Datasphere Platform as per define SLAs. Raise and lead tasks PM (Problem Management) tickets as identified Proactively propose solutions to improve the support of (new) business processes. Action and coordinate required from time to time. Support with Go Live preparation and support during Go Live (could be on Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate with Application teams, interface
Office WUSS packages.
(Incident Management) tickets
networking and Security focus , willing to take a lead role, sharing knowledge and giving guidance, full be fully specified) Liaise with stakeholders and team members. Pro-active knowledge sharing, mentoring and coaching of members from the same or other teams Clarify open points possibly making proposals and/or developing a prototype for further discussion Provide support for existing solutions (DevOps) Monthly
networking and Security focus , willing to take a lead role, sharing knowledge and giving guidance, full be fully specified) Liaise with stakeholders and team members. Pro-active knowledge sharing, mentoring and coaching of members from the same or other teams Clarify open points possibly making proposals and/or developing a prototype for further discussion Provide support for existing solutions (DevOps) Monthly
Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service fundamentals, CSDM, CMDB). Team-Player (working in an international environment and team). Extensive experience experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) platforms stakeholders. Collaborate closely with cross-functional teams, IT Professionals and stakeholders to ensure service key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring
CSDM, CMDB).
solutions to improve the support of (new) business processes Support the functional team with issues and provide process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Monthly
to improve the support of (new) business processes