To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach
from conception to completion.
vision, and deliver results. Strategize and plan promotions based on customer needs, market trends, and competitor status per channel to Product Managers. Develop promotional campaigns tailored to specific channels and products customers, treating them as partners. Engage with key contacts, including PICs, PMs, Key Account Executives, Develop presentations, proposals, plans, and contact reports. Provide progress reports on forecast accuracy for gaining support from retail managers for promotions and displays. Integrity, honesty, and ethical
changing demands and conditions. High attention to detail, enthusiastic and committed DUTIES Process orders needs and continuously promoting products to new and existing customers Contacting customers to ensure the customer to the respective external sales reps Contacting architects, engineers, interior designers and
changing demands and conditions. High attention to detail, enthusiastic and committed DUTIES Process orders needs and continuously promoting products to new and existing customers Contacting customers to ensure the customer to the respective external sales reps Contacting architects, engineers, interior designers and
market and competitor activities, and manage promotions and specials.
Desired Experience
market and competitor activities, and manage promotions and specials. Analyze market and sales trends marketing activities (e.g., product launches, promotions, advertising, exhibitions, and telemarketing) when faced with challenges. Liaise with corporate contacts to build and develop relationships. Assist with business with our brands. Use customer and prospect contact activity tools and systems, and update relevant Prepare presentations, proposals, plans, and contact reports as necessary. Desired Experience &
20%
deliver 20% Strategize and plan around the product promotion based on the accurate understanding of customer Channel Motivation/Product Knowledge Develop promotional campaigns in line with specific channels and Building with Key Account Executive, Networks, Key Contacts and Retailers Ensure customer needs are established faced with challenges To liaise with corporate contacts, build and develop relationships To assist with monthly To prepare presentations, proposals, plans, contact reports as necessary Progress report on forecast
deliver 20% Strategize and plan around the product promotion based on the accurate understanding of customer Channel Motivation/Product Knowledge Develop promotional campaigns in line with specific channels and Building with Key Account Executive, Networks, Key Contacts and Retailers Ensure customer needs are established faced with challenges To liaise with corporate contacts, build and develop relationships To assist with monthly To prepare presentations, proposals, plans, contact reports as necessary Progress report on forecast