Team Manager Global Contact Centre Jobs in South Africa
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Team Leader Contact Centre Midrand
Amasiko Group
South Africa
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and and deadlines. The role involves motivating team members, assessing performance, participating in hiring hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration
share this job on whatsappJunior Contact Centre Advisor
Job CrystalGauteng
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within escalating outstanding cases to vendor / internal teams Ensuring that everything is recorded on the CMS essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
Contact Centre Agent : Payjoy
Bryanston
Negotiable able to effectively communicate with the team leader and team members.
To ensure that every ty to work with little supervision
EDUCATION
Contact Centre Advisor Sandton
The Individual TouchSouth Africa
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within escalating outstanding cases to vendor / internal teams Ensuring that everything is recorded on the CMS essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) interpersonal skills. Able to function well as part of a team. Excellent verbal and written communication. Must
Contact Centre Agent Alberton
Altron FintechAlberton
services, card personalisation and issuance, credit management software as well as debit and credit card payment position. KEY RESPONSIBILITIES: Handle incoming calls Manage incoming emails Handling incoming chats Make outbound application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Senior Contact Centre Agents
FreerecruitHyper By The Sea
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage input into the system; ● Good telephone etiquette, a team player; good negotiation skills with regard to finance
Client Contact Centre Administrator 16000
Pro TalentCape Town Region
16000 Maintain and update your daily workflow queue for management reporting • To strive to have zero lost calls To verify and update if necessary all personal contact information for clients including the Medical Aid required for assessing the claim. • Liaising with the Manager regarding the claim decision pertaining to a client years proven client service/call centre experience. • Good time management • Proactive and creative in resolving business • Planning and organising • Works well in a team and independently • Ability to cope with pressure
Junior Contact Centre Advisor Gauteng
Job CrystalGauteng
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within escalating outstanding cases to vendor / internal teams Ensuring that everything is recorded on the CMS essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
M-kopa Contact Centre Agent
Randburg
Negotiable able to effectively communicate with the team leader and team members.
To ensure that every ty to work with little supervision
EDUCATION
Vodacom Prepaid : Contact Centre Agents
Randburg
Negotiable
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