proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk the systems and support processes. • Document technical information and processes for existing and newly and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical and maintaining production computer systems in a customer facing support environment of at least 5 years
strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. Apply the relationships. 8. Contribute to sales CSM results, grow customer satisfaction and relationships. 9. Provide a sales that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL deliveries and handovers. CUSTOMER RELATIONS 1. Manage and drive high level of customer interaction. Ensuring Ensuring the customer is kept up-to-date of the new vehicle transaction at all times. 2. Prospective customers
Cashbook processing Process debtors' receipts from customers Fixed Asset Register Maintenance Asset Acquisition Cost center Report Preparation Reviewing cost centre reports with heads of department monthly. Prepare
processing
sinosure parameters. · All vehicles invoiced to customers to be settled within 48 hours of the date of invoice brand awareness and leverage sales. · Monitor customer compliant resolution where necessary to positively within specialized segments to act as the specialist agent both internally as well as the Dealer Network ·
/>Ensure the availability of timely and accurate customer and sales information and reports
Providing
budgeting and forecasting processes by supporting cost centre owners to make informed financial decisions
Support cost centre owners to make informed financial decisions for
accounts
Monitoring, tracking and processing customer claims/rebates on a daily basis and ensuring accuracy
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage relationships with outlets on behalf of BevCo (against set call rate and conversion targets) = actively seed BevCos Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage relationships with outlets on behalf of BevCo (against set call rate and conversion targets) = actively seed BevCos Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and relationships with outlets on behalf of BevCo (against set call rate and conversion targets) = actively seed BevCos Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
experience - Maintenance Fitter - Attend to breakdowns - Call outs and standby - Plant inspections -Preventative