Position:
The Customer Service Agent is responsible to effectively assist customers with general and accurate information is provided to the customer and that calls which cannot be resolved are escalated limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based JOB:
Process customer service and technical service enquiries through inbound calls and provide end-to-end :
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
up with customers on quotes sent and not yet accepted
Technical Call Centre & General
Admin:
Receive breakdown reports from customer and log the call with the relevant regional team
Immediately
payment is received from COD (Cash On Delivery) Customers, and PO (Purchase Order)
received from Government
availability and schedule appointment with the customer for job to be done
If parts are quoted, check
hand
Schedule quarterly services with SLA customers and confirm appointments with the Team
Rectify
medical company based in Midrand is looking for a Technical Administrator. Quotes: Process quotations as per required Follow up with customers on quotes sent and not yet accepted Technical Call Centre & General Admin: Admin: Receive breakdown reports from customer and log the call with the relevant regional team Immediately payment is received from COD (Cash On Delivery) Customers, and PO (Purchase Order) received from Government availability and schedule appointment with the customer for job to be done If parts are quoted, check
We provide a variety of customer care, sales, claims, administration and office-based services to international uninterrupted support services. We are looking for Customer Service Consultants for an exciting international international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
imum 3 years experience in administration and customer service