Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
drive to innovate? Do you excel in providing technical support, training, and customised solutions for commercial simple designs of PV systems, and offering technical support and training to the sales team. You will monitor will provide pre-sale training and after-sales support to our residential and commercial customers, and commitment to quality, they foster a collaborative and supportive work environment where your expertise and creativity sustainable energy solutions. Our client offers a supportive work environment with opportunities for professional
an existing base of dealers as well as product/technical training for new Lutron dealers. Co-ordination completion Job Objectives Solid grasp of all technical requirements in the Lutron product line Development documentation Efficient management of RMA processes Technical and design assistance to dealers on Lutron lighting Minimum Requirements: - Min 3 years in a technical support role (Smart home industry preferred) - Strong
role
company, REA South Africa, is seeking a Sales Technical Consultant. Candidates with experience in coding and including daily call reports (scrums), weekly work plans (to the Senior Sales Consultant), and monthly own, and track client issues, working with your technical team and colleagues to achieve satisfactory resolutions highest level of customer service in the industry. Support regional and company goals to create and grow multiple yourself, build and maintain client relationships Technical background Basic R10 000 Medical Aid Allowance
company, REA South Africa, is seeking a Sales Technical Consultant. Candidates with experience in coding and including daily call reports (scrums), weekly work plans (to the Senior Sales Consultant), and monthly own, and track client issues, working with your technical team and colleagues to achieve satisfactory resolutions highest level of customer service in the industry. Support regional and company goals to create and grow multiple yourself, build and maintain client relationships Technical background Basic R10 000 Medical Aid Allowance
Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio a SAP HR HCM (Human Capital Management) Technical Consultant at IT Shared Services Division in Bryanston and to work closely with the HCM Functional Consultants to deliver, maintain, troubleshoot, and enhance workflow and ABAP. Line Manager : HCM Systems Support Manager Number of Direct Reports : None Job Specification: Performance Areas: Assist functional consultants with documenting the technical design of change requests Investigate
those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing with sales management, accounting, logistics and technical service groups. Analyse the territory and market latest technology, new product developments, technical services, and specifications through discussions promotional trends by reading pertinent literature and consulting with marketing areas. Participate in trade shows Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site
those best suited to their needs. Make telephone calls, in-person visits, and presentations to existing with sales management, accounting, logistics and technical service groups. Analyse the territory and market latest technology, new product developments, technical services, and specifications through discussions promotional trends by reading pertinent literature and consulting with marketing areas. Participate in trade shows Performance Areas Calling on existing customer base Obtaining new business Call on Office Buyers Calling on Site