3rd line Support Engineer with at least 3-4 years' experience in 3rd Line Support, to support their clients very technical, and you will have many opportunities to get involved in not just technical support, but Role: Provide 1st to 3rd line support via email, phone, and remote support to the company clients based assist with troubleshooting 3rd party applications/systems. Work directly with pro-services team, to resolve provide support for clients in the UK, SA Europe, US, and Asia. Maintain documentation for all systems (h
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and lead the Finance Systems Support Analysts to ensure exceptional global support delivery
Performance
quality and operational efficiency of financial systems
Skills & Experience:
supporting Oracle Netsuite systems
Proven ability to support and train users on system functionalities
Employee will work as a System Engineer, in the field of Autonomous Systems. The scope of work includes following:
Responsibilities
- Assist with the development of system-level plans, processes, procedures, and internal
with client and translate client requirements into system/subsystem-level requirements that can feed hardware
standards;
- Develop system architectures and comprehensive system designs to fulfil the system/subsystem level
This may include supporting analyses such as reliability analyses towards proving system safety;
-
/>- Develop system level verification plans, test cases, and procedures towards full test coverage of s
service desk, desktop support, network support, etc.
administer the customer relationship management (CRM) system to ensure smooth operation and user satisfaction the CRM system - Provide training and support to users on how to effectively use the CRM system - Develop Develop and implement CRM system enhancements and customizations based on user feedback and business requirements requirements - Monitor system performance and troubleshoot any issues or errors that arise - Collaborate CRM system - Plan and execute data migration projects to transfer data to and from the CRM system - Stay
warehouse management systems (WMS) and other related software applications.
Resolving all escalations from Tier 1 & 2 support
implementation of information systems and networks.
Experience with information systems planning, security
skills.
Ability to conduct research into systems issues and products as required.
Mastery of
Mail Exchange Online and Mimecast securing email systems for email
spam filtering will be beneficial
in identifying vulnerabilities and configuring systems to enhance endpoint security
posture.
The Junior Systems Engineer must have at least 3 - 5 years of system engineering experience, with