done timeously Coaching and Development of Staff Technical Skills: Proficiency in telecom technologies and skills: · Proven ability to lead and manage a technical team. Excellent interpersonal and communication with the ability to convey complex technical concepts to non-technical stakeholders. Strong organizational Ability to work in a fast-paced and dynamic environment. Willingness to stay updated with the latest
and best practices within the contact center environment. Provide leadership and mentorship to a team operations leadership within a contact center environment. Strong analytical skills with the ability to
Experience training staff in a call centre environment. Experience in a BPO outsource call centres servicing