sales activities prominently telephone based (internal sales). Telephonically advising clients on their
sales activities prominently telephone based (internal sales). Telephonically advising clients on their
Services inbound telephone queue and web touchpoint • Resolve a minimum of 30 telephone calls per day • to have zero lost calls per day • To log all telephone calls received on the policy/claim records • To administration related functions • Answering the telephone within 2 rings and resolving the client/broker
Services inbound telephone queue and web touchpoint • Resolve a minimum of 30 telephone calls per day • to have zero lost calls per day • To log all telephone calls received on the policy/claim records • To administration related functions • Answering the telephone within 2 rings and resolving the client/broker
/>Service Desk
Ensure that Service Desk telephones and email are monitored during business hours
incidents and requests received via email or telephone as per call logging procedures.
Respond to
update ticketing system.
Provide level 1 telephonic support for respective applications and infrastructure
skills (Afrikaans and English)
excellent communication skills both over email and telephonically.
Outbound existing base Cold base & Cold call telephone Sales and Aftersales Services Customer Services strong interpersonal skills Well-spoken with good telephone manner in English and Afrikaans Clear credit and
Outbound existing base Cold base & Cold call telephone Sales and Aftersales Services Customer Services strong interpersonal skills Well-spoken with good telephone manner in English and Afrikaans Clear credit and
post High School education preferred Excellent telephone etiquette and service delivery skills Strong communication transactions on behalf of policyholders, which include telephone payments and account adjustments. Accurately interpret post High School education preferred Excellent telephone etiquette and service delivery skills Strong communication transactions on behalf of policyholders, which include telephone payments and account adjustments. Accurately interpret