Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions by monitoring performance findings to stakeholders; Mentor new CE Analysts; Perform tasks assigned by the supervisor to meet
Knowledge Knowledge of delivery routes and times Good telephonic skills Good communication skills Excellent Planning
mobile phone is a necessity Effective business telephone etiquette Clear criminal & financial history
mobile phone is a necessity Effective business telephone etiquette Clear criminal & financial history
coordinating, and controlling email, staff, and telephonic queries under the "Same Day Principle." Following
coordinating, and controlling email, staff, and telephonic queries under the "Same Day Principle." Following
supervisor in a timely manner Communication Must have telephone etiquette – may be required to assist with answering
supervisor in a timely manner Communication Must have telephone etiquette – may be required to assist with answering