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The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Category Report Mission 30 Rep Report Field and Telesales Lost Customer Project due to Cyber Weekly Statistics monthly and quarterly submissions. Ad hoc and when required: Consulting with Business consultants on ERP errors
Qualifications and Skills Required:
practices.
Essential Skills Requirements:
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
to cutting-edge IT projects. ESSENTIAL SKILLS REQUIREMENTS: - Practical knowledge in one or more of the Generative AI, Scripting in ServiceNow, Virtual Agent) - Alternatively, sound JavaScript development experience Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS : - IT Experience (not mandatory) - German Speaking style - Willingness to travel internationally as required - Positive can-do attitude - High proficiency platform - Collaborate with stakeholders to deliver required reports - Govern reporting developments using
ESSENTIAL SKILLS REQUIREMENTS:
- Practical knowledge in one or more of the following:
Agent)
- Alternatively, sound JavaScript development
Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
- IT Experience (not mandatory)
- Willingness to travel internationally as required
- Positive can-do attitude
- High proficiency
platform
- Collaborate with stakeholders to deliver required reports
- Govern reporting developments using
Essential Skills Requirements:
- Deep ITSM knowledge
- Experience in IT-Operations
Advantageous Skills Requirements:
- System management experience (e
German
Qualifications/Experience Required:
- Degree in Information Systems
/>- ITIL process knowledge and work experience (required)
- Minimum 4 years experience in an operations
IT-security issues
- Software migration and agent distribution
- Attendance in rolling on-call