To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
established script, building rapport with students and parents. • Achieve individual targets for weekly, monthly communication skills to effectively engage with students, parents, and stakeholders. • The ability to deliver a compelling
established script, building rapport with students and parents. • Achieve individual targets for weekly, monthly communication skills to effectively engage with students, parents, and stakeholders. • The ability to deliver a compelling
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
yet accepted
Technical Call Centre & General Admin:
Receive breakdown
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management
on the CBU/VB Digital platforms as well as call centres and CEO's Office. Identify top service call drivers on boarding initiatives with customer contact centres Identify potential service improvement tools and
on the CBU/VB Digital platforms as well as call centres and CEO’s Office.