Ensure logging of all support requests within a ticketing system (either ITS or customer owned) Perform Ensure resolution of escalated tickets in the ticketing system and monitor ticket ageing for assigned site
as possible. THE ROLE: Resolving incidents and tickets for S4/Hana Finance modules handling, including integrations modules. Resolving incidents and tickets for Controlling, modules' cost centre, cost elements integration with other modules. resolving incidents and tickets for Project systems and internal order integration
chats (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively
chats (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively
relevant with technology through Microsoft and other exams Have a thorough understanding of the product stack
and tasks in the ticketing system, following up with affected parties, updating tickets and tracking through teams for Weekly project updates and updating the ticket system. Efficient communication of issues and proper
on requirement documentation, managing support tickets and unblocking barriers to keep the team moving