providing complete resolution descriptions. Analyze issues and develop resolutions in a timely fashion. Provide clients with regards to incident updates. Ensure that issues are resolved in line with Numatas' best practices and manage your work record via regular time and ticket/ task time entries. Provide guidance and training
high-quality service delivery Handle escalated customer issues and provide resolutions Stay up-to-date with the team-oriented environment Experience with support ticketing systems and customer relationship management (CRM) department and division Ability to diplomatically handle issues with customers by working within and across departments
their own discretion. Timely printing of picking tickets, orders must be processed immediately. Requesting
their own discretion. Timely printing of picking tickets, orders must be processed immediately. Requesting
Monitoring department issues and client complaints to create methods to lessen recurring issues - Resolving service
ensuring smooth operations, troubleshooting technical issues, and providing support to end-users. The ideal network issues in a timely manner. Troubleshoot and diagnose problems, escalating complex issues as needed troubleshooting hardware, software, and network issues. Excellent communication and interpersonal skills
deviations with employer, clarify misunderstandings, and issue compliance orders for any contraventions to Collective Agreements Monitor adherence to compliance orders issued within an allocated timeframe, and refer to Dispute reporting, including but not limited to: Correct issues have been referred and have been followed up in resolution of queries raised by the establishments. Issuing of compliance orders to non-compliant establishments implications of registration with the employer and issue a compliance order for failure to comply; follow
deviations with employer, clarify misunderstandings, and issue compliance orders for any contraventions to Collective Agreements Monitor adherence to compliance orders issued within an allocated timeframe, and refer to Dispute reporting, including but not limited to: Correct issues have been referred and have been followed up in resolution of queries raised by the establishments. Issuing of compliance orders to non-compliant establishments implications of registration with the employer and issue a compliance order for failure to comply; follow
schedules promptly, resolving any issues that arise. Manage behavioural issues and implement disciplinary processes 1 coaching, addressing trends and non-adherence issues, and ensuring quality performance management. Employ employee records and documentation. Address IT issues promptly to minimize downtime. Collaborate with
machinery. Troubleshooting: Diagnose mechanical issues and perform timely repairs to minimize downtime and operators, to identify and resolve mechanical issues. Upgrades: Recommend and implement upgrades and diagnosing and repairing mechanical and electrical issues. Strong understanding of hydraulic, pneumatic,