support via email, telephonically, etc.
answering calls and resolving tickets. Log and update all queries within the ticket logging system for tracking issues to third-line support teams. Receive and verify IT equipment per specifications and purchase orders Manage IT stock, including logging service desk tickets before issuing stock and maintaining accurate records
Active Directory, Office 365, etc. Log support tickets, resolutions, and troubleshooting procedures in verification: Candidates selected by the client are verified. False info may disqualify or end employment via given. If no confirmation is received, you must verify with Kontak Recruitment. Provide first-line support Active Directory, Office 365, etc. Log support tickets, resolutions, and troubleshooting procedures in
and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support track all incidents and service requests in the ticketing system.
Follow up with customers to ensure manage service desk queues, ensuring that all tickets are managed within the established SLAs.
Communicate clients and internal teams to keep them informed of ticket status and progress.
Install and configure experience
Must have experience with service desk ticketing systems and remote support tools.
Must have
Operating Procedures
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) personnel to distribute, escalate, and close problem tickets in accordance with contract requirements. C) Escalates
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
tickets in accordance with contract requirements.
C)
Active Directory, Office 365, etc. Log support tickets, resolutions, and troubleshooting procedures in verification: Candidates selected by the client are verified. False info may disqualify or end employment via given. If no confirmation is received, you must verify with Kontak Recruitment. The post First Line Support
and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and track all incidents and service requests in the ticketing system. Follow up with customers to ensure issues manage service desk queues, ensuring that all tickets are managed within the established SLAs. Communicate clients and internal teams to keep them informed of ticket status and progress. Install and configure software experience Must have experience with service desk ticketing systems and remote support tools. Must have CompTIA
and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and track all incidents and service requests in the ticketing system. Follow up with customers to ensure issues manage service desk queues, ensuring that all tickets are managed within the established SLAs. Communicate clients and internal teams to keep them informed of ticket status and progress. Install and configure software experience Must have experience with service desk ticketing systems and remote support tools. Must have CompTIA