Menlyn
Monthly
tasks and tickets as required
Action and resolve CIM (Critical Incident Management) tickets as re
(Incident Management) ticketsRaise and lead tasks PM (Problem Management) tickets as identifiedHandling
identifiedHandling Tickets and Tasks with the responsibility for closing the same within defined SLAs (Service
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Imizizi
Menlyn
Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere Platform
and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & Datasphere Platform
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Menlyn
Monthly
Raise and lead tasks PM (Problem Management) tickets as identified for SAC, AFO & Datasphere Platform
and coordinate CM (Change Management) tasks and tickets as required for SAC, AFO & Datasphere Platform
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Imizizi
Menlyn
Knowledge of ITSM Solutions – specifically BMC Remedy Ticketing tool. Ability and willingness to coach and give
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Menlyn
Monthly
ge of ITSM Solutions specifically BMC Remedy Ticketing tool.
Ability and willingness to coach
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Imizizi
Menlyn
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
share this job on whatsapp
Menlyn
Monthly
through meetings, calls and emails
Handling Tickets and Tasks with the responsibility for closing the
share this job on whatsapp