Cape Town City Centre
investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working
to:
Freerecruit
Kloof Street
outbound tours. • Knowledge of fares construction, ticket issuing, reissuing, refunds. • Fluent in English
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Humankind Group
Cape Town City Centre
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
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Cape Town City Centre
R 27 000
and troubleshooting via phone, e-mail, chat or tickets.
Helping customers manage their accounts
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Cape Town City Centre
1000 Monthly
priority.
Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop
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Cape Town City Centre
queries timeously and accurately.
Implement a ticket system and escalation process to resolve queries
Proficient in using CRM programs or ticketing systems such as Zendesk, Freshdesk etc.Computer
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Cape Town City Centre
ce and Online Shopping
Insurance and Ticketing ServicesPoint of Sale (POS) SystemsCustomer
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Cape Town City Centre
Endpoint Protection software
ITSM Tool Set (Ticket Management Software) preferredCorrectly
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Freerecruit
Kloof Street
dealt with timeously and effectively. • Ensure ticket Logs are dealt within SLA. • Adhering to all AD-HOC
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Execustaff Recruiting Services Sa Ltd
Cape Town City Centre
documentation and providing time estimates for tickets. Frameworks / Skills: .NET Framework 5 .NET Core
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